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I forgot my password An admin resets it

There is no self-service reset. An admin at your company sets a new password for you from Company Settings, under Users.

Ask them directly. Nothing is emailed to you.

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"Access denied" after signing in A permission you don't hold

Signing in worked. The page needs a permission your account has not been given.

An admin grants it from Company Settings, under Users or Roles. Tell them which page you were trying to open.

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Adding the app to my home screen Safari or Chrome

The app offers to install itself the first time you open it on a phone. Dismissing that offer hides it for two weeks.

On iPhone it has to be Safari: tap the share button, then Add to Home Screen. Chrome and Firefox on iPhone can't add it at all.

On Android, open the browser menu and choose Install app.

It then opens full screen, without the browser bar.

More in the help center

Details to include

Environment: Production
Browser: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Time: 2026-09-03 22:28 UTC

It names the page you came from, the account you were signed in to, your browser and the time. Nothing leaves this page until you paste it somewhere.

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